Refund policy
Returns & Exchanges
For items from our regular Giordana retail collection, Kübler Sport offers a voluntary return period of 10 calendar days from receipt of your order.
If you would like to return an item or exchange it for a different size, please contact us within this period by e-mail at shop@giordana.ch or via our shop chat.
We will send you a return label and arrange free collection of the parcel with Planzer.
Condition of returned items
Items may be tried on, but for a standard return they must be:
- unworn and unused
- unwashed and clean
- complete
- with the original tags attached
- in the original packaging
Please try on close-fitting garments such as bib shorts or base layers only while wearing underwear.
Items that have already been used, worn, soiled, damaged, are incomplete or can no longer be sold as new may be excluded from our voluntary return policy. Any goodwill solution will be considered individually.
Size exchanges
If the size does not fit, we will arrange free return shipping with Planzer.
If the required size is available, we will also send the replacement free of charge.
Refunds
If you do not want an exchange, we will refund the amount paid for the returned item via the original payment method after we have inspected the return.
Shipping charges already paid are not refunded for a voluntary return.
If a partial return reduces an originally free-shipping order below the CHF 150.– free-shipping threshold, no shipping charges will be added retrospectively.
Discount codes
If a regular-priced item was purchased using a promotional or discount code, the normal return and exchange conditions continue to apply.
Using a discount code does not turn a regular-priced item into a SALE item.
Reduced items and SALE products
Items already reduced in our online shop and SALE products are excluded from voluntary returns and exchanges.
Valid claims relating to defects or incorrect deliveries remain unaffected.
In individual cases, we may voluntarily offer a goodwill solution. This does not create an entitlement for future cases.
Team, club, event and custom products
Different return and exchange conditions may apply to team, club, event and custom collections.
The applicable conditions are shown directly on the relevant product or collection page.
Incorrect delivery or defective item
If you have received the wrong or a damaged item, or suspect a material or manufacturing defect, please contact us directly.
If possible, please send us:
- your order number
- a short description of the issue
- a few clear photos
We will review the case personally. If we need the item for further assessment, we will send you a return label and arrange free collection with Planzer.
Valid claims relating to defects remain unaffected by our voluntary 10-day return policy.