Giordana Care Switzerland
Personal service for your Giordana clothing – before and after your purchase.
As the official Giordana partner in Switzerland, we do more than sell premium cycling clothing. We are also here to help if you are unsure about sizing before you buy, if something does not fit after your purchase, or if your Giordana product needs a repair after several years of use.
You will not end up in an anonymous ticket system. Ken and Silvia handle your request personally and, when necessary, clarify technical questions directly with Giordana and the production team in Italy.
Personal advice
Questions about sizing, fit or the right model? We advise you personally and know the differences between the various Giordana collections from experience.
Fast response
Whether you contact us by e-mail, shop chat or phone, you will normally receive a personal reply within one business day.
Easy returns
Regular items from the Giordana retail collection can be returned within 10 calendar days. We arrange collection with Planzer.
Repair instead of replace
We are also happy to look at older Giordana products or accidental damage and check whether a sensible repair is possible.
Finding the right size before you buy
A good pair of cycling shorts or a jersey can only perform properly when the fit is right. Giordana offers different cuts and materials, so the ideal size cannot always be determined from a size chart alone.
If you are unsure, we are happy to advise you personally. Your height, weight, preferred fit and the specific model usually give us a very good basis for a recommendation.
- Telephone advice Monday to Friday, 08:00–17:00
- Advice by e-mail or shop chat
- Video consultation on request
- Personal advice and fitting in Baar by appointment
Returns and size exchanges
For regular items from the Giordana retail collection, we offer a voluntary return period of 10 calendar days from receipt of your order.
If the size does not fit or you simply prefer a different colour, contact us. We will send you a return label and arrange free collection of the parcel with Planzer.
For a size exchange, we will also send the new size free of charge, provided it is available. If you do not want an exchange, we will refund the amount paid for the returned item using the original payment method.
Important: Items may be tried on, but must be returned unworn, unwashed, clean, complete, with the original tags attached and in the original packaging. Please try on close-fitting items such as bib shorts and base layers only while wearing underwear.
Shipping charges already paid are not refunded for a voluntary return. If a partial return reduces the remaining order value below the free-shipping threshold, we do not charge shipping retrospectively.
Using a discount or promotional code on a regular-priced item does not change the return conditions. Items already reduced in our shop and SALE products are excluded from voluntary returns and exchanges.
If something is wrong with your Giordana product
Contact us with your order number, a short description of the issue and, if possible, a few clear photos. Ken personally reviews product complaints.
If there is a clear material or manufacturing defect, we aim to resolve the case quickly and without unnecessary complications. Depending on the situation, the appropriate solution may be a replacement, a repair or another suitable remedy.
If the cause is not clear, we clarify the case directly with Giordana in Italy. If photos are not sufficient for a technical assessment, we may need to inspect the garment itself.
You do not need to deal with Italy yourself. We remain your contact in Switzerland and handle the clarification with Giordana for you.
If your claim is justified, you will not incur additional costs for the necessary return or collection of the item.
Repair instead of replacing too soon
Not every damaged garment needs to be replaced. With high-quality cycling clothing in particular, we believe it makes little sense to dispose of a product because of a small open seam or another repairable problem.
Smaller repairs can be carried out for us in Switzerland. More complex work – for example involving a zip or seat pad – can be assessed directly with Giordana in Italy.
We are also happy to look at products that are already several years old. What matters is not only the age of the garment, but whether a repair is technically and economically sensible.
If the damage is not covered by a valid defect claim, the repair is generally chargeable. Before any work is carried out, we will inform you about the available options and the expected cost.
For a chargeable repair, you arrange and pay for shipping the item to us. We cover the return shipment after the repair. Depending on the type of repair and the assessment required, the usual turnaround time is approximately 10 days to 4 weeks.
What happens after a crash?
Damage caused by a crash is not a material or manufacturing defect and therefore does not automatically qualify for a free replacement. We do not offer a standard crash-replacement programme or a fixed discount on a replacement product.
It is still worth contacting us: if your Giordana product can be repaired sensibly after a crash, we will be happy to check the available options for you.
Which products are covered by Giordana Care Switzerland?
The return and service benefits described here apply to products from our regular Giordana retail collection.
Different conditions may apply to team, club, event and custom collections. You will find the applicable conditions directly on the relevant product or collection page.
Your statutory rights in the event of a product defect remain unaffected by our voluntary service benefits.
Frequently asked questions about Giordana Care
How do I report a product issue?
Send your order number, a short description of the issue and, if possible, a few photos to shop@giordana.ch or contact us via the shop chat. We will review the case personally.
How quickly will I receive a reply?
We normally get back to you within one business day. You can reach us by phone Monday to Friday from 08:00 to 17:00.
What should I do if the size does not fit?
For a regular Giordana retail item, contact us within 10 calendar days. We will send you a return label and arrange free collection with Planzer. If the required size is available, we will send it to you free of charge.
Can an older Giordana product still be repaired?
Yes. We also assess products that are already several years old. The deciding factor is whether a repair is technically and economically sensible.
How much does a repair outside a valid defect claim cost?
It depends on the repair required. We first clarify the available options and let you know the expected cost before any work is carried out. You cover shipping the item to us; we cover the return shipment after the repair.
What happens if my clothing is damaged in a crash?
Crash damage is not a material or manufacturing defect and does not automatically qualify for a free replacement. If a repair is possible, we will be happy to check the options for you.
Do these conditions also apply to team shops and event collections?
No. Different conditions may apply to team, club, event and custom collections. The applicable conditions are shown directly on the relevant product or collection page.
Have a question? Get in touch.
We are happy to help personally with questions about sizing, fit, returns, product issues or repairs.
Kübler Sport GmbH
Sihlbruggstrasse 105a
CH-6340 Baar
Phone: +41 44 710 23 80
Monday to Friday, 08:00–17:00
E-mail: shop@giordana.ch
Personal advice and fitting in Baar are also available by appointment.